Heath WinkelmanWinkelman Heating & AC - dba Grizzle
My name is Heath Winkelman from Winkelman Heating and Air, and I recently attended the class you gave in Lubbock on Top Gun Technician Excellence.
I first want to thank you on the awesome presentation you gave, and the platform you taught everyone in the room to build on. The idea of not only being a technician but allowing the customer to make their home more comfortable or more safe was an amazing eye opener to me.
When I started this profession I was only thinking of fixing the problem and moving to my next call. However, after attending the class I have sold two service agreements and a couple add-ons. The process of giving the customer options about their home comfort system has really helped me excel as a service technician but also being more profitable to my company as a service technician.
So in total Dave, I would like to give a huge thank you for allowing me to opportunity to hear your expertise and open my eyes to becoming a better service technician and being more helpful to the customer and to my company. You have forever changed my life.