Diamond Heating Comfort SystemsKeith
Our Service Professional, Keith, shared that he loved the class because he found it to be customer-focused. His biggest take away and new approach has been to educate the client and give them the “opportunity to say no.”
Results so far (with one full month of data):
- Leads improved from 1 in 18 YTD to 1 in 15 the month after attending the class
- Comfort Agreement (maintenance program) sales have improved from 6% to 14% conversion. This is a BIG WIN!
- We’ve also received some online reviews/phone calls/emails about Keith this past month. This was one of his goals after class, to get more positive online reviews.
- Most importantly, he’s reengaged and enjoying his job!