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Is your service department operating at its full profit potential?

June 13th, 2019

Is your service department operating at its full potential?

 

BDR’s Service Dispatch University teaches the dispatching techniques that can help turn your service department into a profit machine! By reducing the time spent on service calls through improved dispatching, your service department can generate incredible profits. Savings of as little as 10 minutes per call can generate an extra $92,400 in revenue per technician.

 

Dispatcher-Recommended Classes

 

Attend Service Dispatch University to learn how to:

 

  • Save time and get to more calls
  • Develop telephone scripts and learn proper phone etiquette to provide consistently high levels of customer service
  • Build strategies to manage and increase maintenance agreements
  • And much more!

 

Hear from some of our graduates about the beneficial information they learned in the class:

 

“This was my first BDR class and it was outstanding. The trainers were extremely personable and the wealth of knowledge I received was amazing. I’m new to the HVAC industry and dispatching and found this experience to be very informative. Thanks so much for a great class.”

 

Terri Folz, SSB Heating and Cooling

 

 

“What an amazing opportunity to be a part of. I am excited to use these tools to help our Service Center grow. It was wonderful to have the opportunity to finally meet Jennifer. I’m looking forward to continued growth while working together.”

 

Sarah Burton, Fire & Ice

 

 

“The SDU class was excellent. I have a much better understanding of zoning, proper scheduling, importance of saving time each day, scripting, and reporting. We want to go back and make our team an efficient machine while providing excellent service to our clients and customers.”

 

Cindy Clarke, WA Air Conditioning

 

 

Register today to claim your seat on August 21-23, 2019 in Seattle, WA!

 

Want to learn more? Visit our event page for details.

 

More Info or Register