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Managing & Growing a Profitable Service Division - Class Overview



Class Description

Managing & Growing a Profitable Service Division is an in-depth review of the principles and strategies necessary to run a profitable service department or division. Many dealers view their service department or division as a necessary evil or loss leader, not a profit machine. In this course, dealers will learn the correct approach to running a profitable service department or division that can generate 20-35% net income each month.

Class Mission

  • Identify the opportunities for service within your business
  • Determine the cost of your service department within your current organization: Labor to Overhead
  • Review the organizational structure within the service department and optimize for maximum profitability
  • Create scheduling and dispatching guidelines
  • Establish your truck stocking and warehouse inventory plan
  • Create your service management plan and develop the tools you need to monitor, measure, and maximize service performance
  • Develop your service training, recruitment, and retention program for the next 12 months
  • Develop a service department growth plan – What is possible
  • Create the marketing and promotion plan for your service department

Class Outline

  1. Class Mission
  2. Determining the Cost of Running Your Service Department
  3. Organizational Structure & Job Descriptions
  4. Scheduling & Dispatching
  5. Maintenance Contracts, Pricing, & Goals
  6. Service Stock & Fleet Management
  7. Service Management & Pricing
  8. Training, Recruiting, & Retention
  9. Service Growth Plan
  10. Implementation

Who Should Attend

Dispatchers, Owners, Service Managers

Schedule

Don't see a class scheduled for your area? Request A Class

Start Date End Date Location Sponsor
9/14/2010 9/15/2010 Phoenix, AZ Phoenix DSO
9/21/2010 9/22/2010 Charlotte, NC Charlotte/Greensboro DSO
9/23/2010 9/24/2010 Orlando, FL Jacksonville / Orlando DSO
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