Top Gun Installer Excellence - Closing the Loop is a two-part class with Owners and Installation personnel attending both Day 1 and Day 2 and Salespeople coming on Day 2 only.

Day 1 – Installers will learn how to perform their job better, understand the importance of customer satisfaction, and develop the skills to advance in their profession, all of which will increase their job satisfaction. With well-trained installers, dealers will be able to make the transition from a contractor to a retailer who runs a sales-driven company. Note: Owner/Installer books (Days 1&2) contain all sections that are covered in the class.

Day 2 – During the second day of class we will work through a series of breakout exercises as a group to determine how sales can help installation, how installation can help sales, and how all of us can work together as a team to eliminate callbacks, drive customer satisfaction, and generate referral leads. Note: Salespeople's books (Day 2 only) contain only sales team-related materials (sections 6-10) of the class.

Day 1 – For Owners & Installation Personnel

1. Class Mission
2. Top Gun
3. Basic Business & Time Management
4. Replacement
5. Duct Design

Day 2 – For Salespeople, Owners, & Installation Personnel

6. Relationship Between Sales & Installation
7. Warranty and Call Backs
8. Customer Skills
9. Marketing Ourselves & Driving Referrals
10. Implementation

Foremen, Installers, Owners, Replacement Techs, Sales Managers, Salespeople

2 Days

Don't see a class scheduled for your area? Request A Class

Start Date	End Date	Location	Sponsor
9/23/2010	9/24/2010	Tulsa, OK	O'Connor Company