Effective and efficient dispatching is one of the five key components to a profitable service department. This puts the service dispatchers in one of the most important roles in your company.  This hands on workshop will give dispatchers the proper tools they need to be successful at their job and to take their dispatching skills to the next level.  Topics include: Time saving dispatch and scheduling techniques, methods for managing pending work and tracking service department performance, strategies for maintenance agreements, scripting guidelines, and much more.

1. Class Mission
2. The Dispatcher's Role
3. Customer Service
4. Scripting
5. Scheduling Techniques
6. Dispatching
7. Strategies to Manage your Maintenance Agreements
8. Managing Paperwork
9. Reporting
10. Managing Time
11. Summary to Review with Owners