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Phone: (206) 870-1880
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Business is a journey
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Class DescriptionTo deliver on their promise of 100% customer satisfaction, dealers need to hire and retain installers who are not only are technically qualified, but who understand the importance of professionalism and customer service. By attending Top Gun – Installer Excellence, installers will learn how to perform their job better, understand the importance of customer satisfaction, and develop the skills to advance in their profession, all of which will increase their job satisfaction. With well-trained installers, dealers will be able to make the transition from a contractor to a retailer who runs a sales-driven company. Top Gun implements the strategies and tactics from Owning the Sales Process by teaching installers how to become lead generators. Class MissionRaise installer's skills and professionalism through a better understanding of the customers' needs, quality standards, and their role in the business. Participants will exceed homeowners' expectations by anticipating and satisfying their needs profitably. We will raise installer job satisfaction through skill improvement, and they will develop pride in their ability to perform above industry standards.
Class Outline
Who Should AttendForemen, Installers, Other revenue generators involved in the installation process, Replacement Techs
Length of Class2 days
Size of Class60 - 80
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