Learn to create a customer experience that generates referrals!
Are your Coordinators creating a memorable, positive experience for every customer?
BDR is pleased to announce the release of our newest training workshop to help your team build a unique customer experience that generates results: Customer Experience Coordinator University!
This 3-day workshop is built for the Sales and Installation Coordinators who serve as the central point of each customer’s experience with your company. BDR will provide customer service and communication training to help them deliver 360° of Trust™ with both internal and external customers.
If you can build and deliver trust, customers will be more likely to be 100% satisfied and refer you to their friends and family. This process starts with your Coordinators.
At Customer Experience Coordinator University, attendees will be guided through the importance of capturing, managing, and nurturing leads throughout the sales and install process while providing excellent client care skills and learning to treat co-workers as if they were clients.
By attending this class, Coordinators will:
- Learn expectations of the role
- Improve their customer service and communications skills
- Develop communication skills and procedure tools
- Understand how to position Salespeople and Installers for success
- Find out how to build 360° of Trust™ with customers and co-workers
- Understand how to enhance customer satisfaction
- And much more!
Send your team member, and we’ll send back a skilled customer service expert and Trust™ builder, who can set the stage for your company to generate referrals from every job.
Space is limited, so reserve your spot today and show your Coordinator that you are vested in their future success.