Learn how to maximize profits through improved dispatching at Service Dispatch University!

May 9th, 2019

Discover how to tap the hidden potential of a great service dispatch department!

Service Dispatch University is back at BDR University on August 21-23, 2019 in Seattle, WA!

Did you know that saving as little as 10 minutes per call can generate an extra $92,400 in revenue per Technician? Learn the dispatching techniques that can help increase your service department’s efficiency, speed, and customer satisfaction!

Dispatcher-Recommended Classes

Attend Service Dispatch University to learn how to:


  1. Save time to get to more calls
  2. Develop telephone scripts and learn proper phone etiquette to provide consistently high levels of customer service
  3. Build strategies to manage and increase maintenance agreements
  4. And much more!

Hear from some of our graduates about the beneficial information they learned in the class:

“This was my first BDR class and it was outstanding. The trainers were extremely personable and the wealth of knowledge I received was amazing. I’m new to the HVAC industry and dispatching and found this experience to be very informative. Thanks so much for a great class.”

Terri Folz, SSB Heating and Cooling


“What an amazing opportunity to be a part of. I am excited to use these tools to help our Service Center grow. It was wonderful to have the opportunity to finally meet Jennifer. I’m looking forward to continued growth while working together.”

Sarah Burton, Fire & Ice


“The SDU class was excellent. I have a much better understanding of zoning, proper scheduling, importance of saving time each day, scripting, and reporting. We want to go back and make our team an efficient machine while providing excellent service to our clients and customers.”

Cindy Clarke, WA Air Conditioning


Register today to claim your seat on August 21-23, 2019 in Seattle, WA!

Want to learn more? Visit our website to find out the details.