BDR Coaches Corner: Improving Operational Efficiencies in Install with Mike Maynard!

October 5th, 2018

Is your Install department running as smoothly as you’d like, or do you suffer through miscommunications, inefficiencies, and call backs?


Learn techniques for improving your Operational Efficiencies in Installation by reading this article from BDR Head Coach Mike Maynard.


Mike Maynard Profit Alert


Improving Operational Efficiencies


Having the proper structure in place directly impacts your operational efficiencies throughout your entire organization. Ask yourself a few key questions:

· Does your company struggle with communication amongst its departments?

· Are each of the departments getting daily completions? 

· Do they have what they need to complete their work effectively and efficiently?

· Do you have an organization chart for your company?


Where do we start in improving our operational efficiencies?  Let’s begin with the organizational chart and work through job descriptions. The first move is to hire someone to manage the labor of either the install or the service department. For this article, we will focus on 3 key actions items for install.


  1. We must develop the job description for the Install Manager. From that point, we need to develop the remaining job descriptions. By having written job descriptions, we have the ability to manage our time better and to list out the many daily job duties and tasks. While there will be many daily duties, we must decide which ones are the most important and complete those tasks first. This is a key step in time management and is the equalizing factor in all businesses.


  1. We should all start out each day with a To Do list that helps the company work flow. Many things that managers do or don’t do affect the work of many others and the profitability of the company. When job tasks are defined properly, it enhances the ability of everyone to get their job done as well.


  1. Start staging jobs. Instead of our Installers having billable time on the job, they may be pulling their own materials. This could lead to a WILL CALL at a supply house which would cost you. The only way we make money is by having our people working on job sites that we get to bill customers for. The more unproductive time we have, the more we drive up our overhead percentages and decrease Gross Profit.


The reality is this goes on every day in many companies. If we are going to be profitable going forward, we need job descriptions with the daily duties and important tasks outlined. Sketch out these workflows with timelines and identify any potential areas where miscommunications or bottlenecks could take place. Examples include:


· Review install time cards by 8am

· Process all previous day’s job packets and submit to accounting by 9:30am

· Call in all unfinished work items by 11am 


Notice how the timelines impact other departments. By creating these daily workflows, you will drive more daily completions which holds team members accountable and lets them grow into leadership roles. This ultimately frees you up as the owner to continue leading the company forward. Wahoo!   


Mike Maynard

Profit Coach and Trainer