Are your team members providing the customer a positive experience every time?
Providing an exceptional customer experience is essential to your company’s success. Are your team members providing a positive experience every time? Learn to create a customer experience that earns you a customer for life and generates referrals at BDR’s newest training: Customer Experience Coordinator University.
This 3-day workshop is built for the Sales and Installation Coordinators who serve as the central point of each customer’s experience with your company. BDR will provide customer service and communication training to help them deliver 360° of Trust™ with both internal and external customers.
If you can build and deliver trust, customers are more likely to be 100% satisfied and refer you to their friends and family. This process starts with your Coordinators.
At Customer Experience Coordinator University, attendees will be guided through the importance of capturing, managing, and nurturing leads throughout the sales and install process while providing excellent client care skills and learning to treat co-workers as if they were clients.
By attending this class, Coordinators will:
- Learn expectations of the role
- Improve their customer service and communications skills
- Develop communication skills and procedure tools
- Understand how to position Salespeople and Installers for success
- Find out how to build 360° of Trust™ with customers and co-workers
- Understand how to enhance customer satisfaction
- And much more!
Send your team member, and we’ll send back a skilled customer service expert and Trust™ builder, who can set the stage for your company to generate referrals from every job.
Space is limited, so reserve your spot today and show your Coordinator that you are vested in their future success.
Don’t let this opportunity pass you by! Set your company apart from the competition by registering for Customer Experience Coordinator University on August 14-16, 2019 in Seattle, WA!